Terms of Service

These Terms of Service form a binding legal agreement between you and TECHZOQ (Pvt) Ltd. By accessing, browsing, registering for, subscribing to, purchasing, integrating with, or otherwise using the Services, you agree to be bound by these Terms.

You must be at least 18 years old to create an account, enroll in training programs, enter into a project agreement, or otherwise use the Services in a way that creates legal obligations. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

TECHZOQ provides software development services, technical consulting, training and upskilling programs under TECHZOQ Skills, maintenance and support services, APIs, SaaS functionality, and WhatsApp Business API integration services. Service descriptions on the website may evolve over time and are supplemented by proposals, statements of work, invoices, or service-specific policies where applicable.

We may change, improve, suspend, restrict, or discontinue any Service or feature where reasonably necessary for maintenance, security, compliance, product strategy, infrastructure changes, or abuse prevention. We do not commit to indefinite availability of every feature unless that commitment is expressly stated in a signed service agreement.

To use restricted Services, you may need to create an account and provide accurate, complete, and current information. You agree to keep account information updated and not to submit false identity, false business information, or misleading role information.

Unless we agree otherwise in writing, one primary account should represent one individual or one business entity. We may merge, suspend, or remove duplicate, deceptive, or unauthorized accounts. We may also request identity, tax, billing, or commercial verification information where reasonably needed to support trust, payment security, fraud prevention, or legal compliance.

Users are responsible for maintaining confidentiality of login credentials, API keys, passwords, and other authentication secrets. You are responsible for all activity that occurs through your account or credentials unless you have promptly reported compromise and we have had a reasonable opportunity to act.

You must promptly notify TECHZOQ if you suspect unauthorized account access, credential compromise, or abuse of your account. We may suspend access temporarily to protect the account, the platform, or other users. We may also terminate accounts for prolonged misuse, fraud, non-payment, legal risk, or material breach of these Terms.

You may use the Services only for lawful, authorized, and legitimate business or personal purposes consistent with these Terms, platform rules, and applicable law.

• You shall not use the Services to violate any applicable law, regulation, sanctions rule, court order, or third-party right.
• You shall not upload, transmit, or distribute malware, malicious scripts, spyware, ransomware, or any code intended to disrupt, exploit, damage, or surveil systems without authorization.
• You shall not interfere with, overload, scrape, probe, benchmark, reverse engineer, or destabilize the Services except where such activity is expressly allowed by law and authorized by TECHZOQ.
• You shall not infringe intellectual property, confidentiality, privacy, publicity, or contractual rights of TECHZOQ or any third party.
• You shall not impersonate any person or entity or misrepresent your identity, organization, or affiliation.
• You shall not publish unlawful, fraudulent, threatening, defamatory, obscene, hateful, abusive, or misleading content through the Services.

Users shall not use TECHZOQ services or any integrated WhatsApp, SMS, email, or other communication channels to send unsolicited bulk messages, deceptive promotions, spam, or messages without a valid consent basis or other lawful authorization. This applies to direct use of TECHZOQ communication tools and to integrations configured or operated through our systems.

Where a user relies on WhatsApp Business functionality, that user must comply with Meta's messaging and template rules, maintain lawful consent records where required, honor opt-outs promptly, avoid prohibited categories, and avoid misleading sender identity. TECHZOQ may suspend messaging functions where we detect risk, abuse, or provider policy violations.

All TECHZOQ branding, logos, code, website copy, interfaces, software frameworks, educational content, designs, proprietary methods, documentation, and related materials are owned by TECHZOQ (Pvt) Ltd or its licensors unless expressly stated otherwise.

Subject to these Terms, TECHZOQ grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. No ownership rights are transferred to you except where an executed commercial contract expressly states otherwise.

For custom client projects, ownership transfer of client-specific deliverables occurs only as stated in the governing SOW or contract and typically only after full payment of all undisputed invoices for those deliverables. TECHZOQ retains ownership of pre-existing tools, frameworks, libraries, templates, know-how, reusable modules, and generic development assets used in delivery.

If you submit feedback, suggestions, bug reports, or enhancement ideas, TECHZOQ may use them without restriction unless a separate written agreement says otherwise. User-generated content remains owned by the user, but the user grants TECHZOQ a limited license to host, process, display, and use it to provide and secure the Services.

Copyright complaints may be submitted to legal@techzoq.com with sufficient detail to identify the work, the allegedly infringing material, the legal basis for the complaint, and the claimant's authority to act. TECHZOQ may use a structured notice-and-review process for such claims.

Software development, consulting, integration, or technical services for business clients are governed by a proposal, order, invoice, statement of work, or signed agreement describing the scope, timeline, milestones, fees, dependencies, acceptance criteria, and delivery assumptions. Website descriptions alone do not define full project obligations.

Clients must provide timely information, approvals, access credentials, legal rights to supplied materials, and a designated point of contact. Delays caused by client indecision, missing assets, withheld approvals, third-party platform issues, or dependency failures may extend delivery schedules and may affect cost.

Changes to agreed scope, integrations, feature sets, content requirements, infrastructure assumptions, or delivery expectations may require a documented change request, revised estimate, or revised timeline. TECHZOQ is not required to absorb out-of-scope work into the original price.

Unless otherwise specified in the SOW, deliverables are deemed accepted if the client does not provide a written list of material deviations from agreed acceptance criteria within 5 business days after delivery. Rejection must be tied to agreed criteria and not to newly introduced preferences or expanded scope.

Unless a written agreement provides otherwise, TECHZOQ will correct reproducible defects in custom deliverables reported within 30 calendar days after acceptance where the defect results directly from TECHZOQ's delivered work and not from later client changes, third-party platform changes, unsupported environments, or misuse.

Both parties must protect each other's confidential information using reasonable care and use it only for project purposes. Confidentiality does not apply to information that is already public without breach, was lawfully known before disclosure, is independently developed, or must be disclosed by law.

Enrollment in TECHZOQ Skills programs is subject to seat availability, eligibility criteria, payment of required fees, and compliance with cohort rules and conduct expectations. TECHZOQ may reject or cancel enrollment for misuse, dishonesty, misconduct, or operational reasons.

Training fees, payment schedules, and any registration or admission charges will be communicated through the program page, invoice, or enrollment agreement. Unless a specific program states otherwise, registration or admission charges are non-refundable, and refunds after course access or course start are generally not available except where required by law or where TECHZOQ cancels the program before commencement.

Students are expected to maintain respectful conduct, complete work honestly, avoid plagiarism, avoid harassment or disruptive behavior, and use training resources only within the licensed educational scope. TECHZOQ may issue warnings, restrict access, withhold certification, or terminate participation for conduct violations.

Certificates may be issued only where the student meets stated attendance, completion, performance, fee-clearance, and conduct standards. Training does not guarantee employment, placements, internships, freelance income, or business results.

TECHZOQ may accept payment through bank transfer, JazzCash, EasyPaisa, Stripe, or other approved channels. Fees may be invoiced in PKR or USD depending on the service and commercial arrangement.

Invoices are due according to the invoice date, payment schedule, or signed agreement. Unless otherwise stated, invoices are due within 7 calendar days. Late payments may result in suspension of work, delayed delivery, disabled access, withholding of source files or production deployment, and late charges up to 1.5 percent per month or the maximum lawful rate, whichever is lower.

Fees are generally exclusive of taxes unless expressly stated otherwise. The payer is responsible for applicable taxes, duties, bank charges, exchange conversion fees, withholding obligations, or local transaction costs. Where withholding tax is deducted, valid evidence must be supplied promptly so the accounting position is clear.

Refund eligibility depends on the specific service, invoice status, work already performed, reserved capacity, third-party costs already incurred, and any signed agreement. No refund is generally owed for time already spent, deliverables already provided, or suspension caused by the customer's own breach or misuse.

Payments may be reviewed or refused where fraud, chargeback abuse, suspicious activity, sanctions risk, unauthorized use, or anti-money laundering concerns are detected. Payment processing is subject to the controls and limits of external providers and banking channels.

Some TECHZOQ services may be offered on recurring subscription or usage-based plans. Features, limits, support levels, storage, usage thresholds, and billing intervals may vary by plan.

Unless otherwise stated, subscriptions renew automatically for the same billing cycle unless cancelled before renewal. Cancellations stop future renewals but do not automatically create a refund for the current paid cycle unless required by law or stated in the plan terms.

We may change service tiers, introduce new plans, discontinue legacy plans, or migrate users to functionally equivalent plans with notice where commercially appropriate. Trials may be limited, withdrawn, or terminated if abused.

Use of any TECHZOQ API is subject to these Terms, developer documentation, security requirements, fair-use limits, and any separate API agreement. API consumers must secure credentials, respect rate limits, avoid exposing secrets, and use the API only for authorized purposes.

TECHZOQ may enforce rate limiting, request quotas, concurrency restrictions, authentication checks, and abuse detection. We may throttle, suspend, or terminate API access where usage creates operational risk, billing abuse, privacy exposure, or platform instability.

You may not use the API to build an unauthorized competing clone of the Service, to bypass billing or access restrictions, to perform unapproved load testing, or to violate law, privacy requirements, or messaging rules. You remain responsible for end-user consent, notices, and data rights in your own application.

TECHZOQ may communicate with users through website forms, email, SMS, phone, and WhatsApp Business channels. Some communications are transactional, legal, support, billing, or security-related and may be sent where necessary for the service relationship.

Users acknowledge that any WhatsApp messages received from TECHZOQ are intended to be sent only after explicit opt-in consent or another lawful basis recognized under applicable law and platform policy. Users may opt out of non-essential promotional messages through unsubscribe or stop mechanisms made available by TECHZOQ.

Business clients using TECHZOQ messaging or integration services remain responsible for their own downstream message legality, consent records, template compliance, content legality, and prompt honoring of end-user opt-outs.

The Services may rely on or integrate with third-party providers including Meta and WhatsApp Business, payment gateways, cloud infrastructure providers, email services, analytics tools, app store ecosystems, SMS gateways, and identity providers. Those third parties operate under their own terms and policies.

TECHZOQ is not responsible for independent failures, outages, pricing changes, policy enforcement actions, suspensions, rate limiting, or decisions made by third-party providers. Where a third-party dependency fails, TECHZOQ will use commercially reasonable efforts to restore service or provide alternatives if feasible, but no general guarantee is made beyond any signed SLA or support agreement.

Use of the Services is also governed by TECHZOQ's Privacy Policy. Users should review that Policy to understand data collection, usage, messaging practices, retention, and rights handling.

TECHZOQ applies reasonable technical and organizational safeguards, but no system can be guaranteed to be entirely secure or continuously available. Business clients remain responsible for the legality, quality, and rights status of the data they upload or instruct us to process on their behalf.

If TECHZOQ becomes aware of a material security incident affecting personal data under its control, it will respond according to applicable law, contractual obligations, and the nature of the incident. No general statement in these Terms should be treated as a standalone data processing agreement unless expressly executed as such.

Except where expressly stated in a signed contract, the Services are provided on an as is and as available basis. TECHZOQ does not guarantee uninterrupted service availability except as specified in signed SLA contracts or written support commitments.

To the fullest extent permitted by law, TECHZOQ disclaims implied warranties including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, availability, or guaranteed business outcomes. This includes no guarantee of app store approval, campaign results, job placement, revenue outcomes, provider template approval, or message delivery rates.

To the fullest extent permitted by law, TECHZOQ will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, business interruption, data loss, goodwill loss, or procurement of substitute services, even if advised such losses might occur.

TECHZOQ's aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of the amount paid by the claimant to TECHZOQ for the affected Service during the 3 months before the event giving rise to the claim, or PKR 100,000, unless a signed agreement states a different cap.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or willful misconduct where exclusion is not permitted by law. TECHZOQ is also not liable for delays or failures caused by events beyond its reasonable control, including network failures, cyberattacks, platform outages, utility failures, government actions, or natural disasters.

You agree to defend, indemnify, and hold harmless TECHZOQ, its directors, officers, employees, contractors, and affiliates from claims, losses, liabilities, damages, and costs arising out of your breach of these Terms, your unlawful conduct, your content, your misuse of messaging or API features, or your violation of third-party rights.

For client projects, mutual indemnity terms may be defined in the governing contract. In the absence of a signed alternative, each party remains responsible for its own unlawful acts and for infringement caused by materials or instructions it supplied.

Users may stop using the Services at any time, but cancellation does not remove outstanding payment obligations, minimum terms, or contractual duties that have already accrued. TECHZOQ may suspend or terminate access immediately where there is a material breach, fraud risk, abuse, legal exposure, security risk, or uncured non-payment.

Upon termination, access rights end, outstanding fees remain due, licenses may terminate, and TECHZOQ may delete or disable access to data after a reasonable retention period, subject to legal and contractual obligations. Provisions intended to survive, including those relating to payment, IP, confidentiality, indemnity, dispute resolution, and limitation of liability, will survive termination.

TECHZOQ may revise these Terms from time to time for legal, security, operational, commercial, or product reasons. Material updates may be notified through the website, your account, email, or another reasonable communication channel. Continued use of the Services after the effective date of revised Terms constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Pakistan and are intended to operate consistently with applicable commercial, electronic, corporate, and tax laws, including principles reflected in the Contract Act, 1872, the Prevention of Electronic Crimes Act, 2016, the Companies Act, 2017, the Income Tax Ordinance, 2001, and applicable State Bank of Pakistan and SECP requirements where relevant.

Subject to the dispute resolution section below, courts of competent jurisdiction in Punjab, Pakistan, including courts at Lahore where appropriate, shall have jurisdiction over matters not referred to arbitration or where urgent injunctive relief is sought.

Before initiating formal proceedings, the parties should attempt to resolve disputes informally through written notice and good-faith discussion. If the issue is not resolved, the parties may agree to mediation. Failing resolution, either party may refer the dispute to arbitration under the Arbitration Act, 1940 of Pakistan unless the matter is non-arbitrable by law.

Unless otherwise agreed, arbitration will be seated in Lahore, Pakistan, conducted in English, and heard by a sole arbitrator appointed by agreement or in accordance with applicable legal process. Nothing prevents either party from seeking urgent injunctive or protective relief from a competent court. Legal costs may be allocated according to law, equity, and the outcome of the dispute.

These Terms, together with applicable policies and signed service documents, form the entire agreement regarding the relevant Service. If a provision is found unenforceable, the remaining provisions continue in effect. Failure to enforce any right is not a waiver of that right.

You may not assign these Terms without TECHZOQ's prior written consent. TECHZOQ may assign these Terms in connection with a merger, reorganization, asset transfer, or similar business event. Legal notices should be sent to legal@techzoq.com and, where required, to the registered office. Headings are for convenience only. No third-party beneficiary rights are created except where mandatory platform rules require limited recognition.

For legal notices, commercial contract questions, support issues, or business inquiries, contact TECHZOQ through legal@techzoq.com, support@techzoq.com, or the registered office contact details published on this page.

By accessing, browsing, subscribing to, purchasing, integrating with, or otherwise using the Services, you acknowledge that you have read, understood, and agree to these Terms. If you are acting on behalf of an organization, you also acknowledge that you are authorized to bind that organization to these Terms.