Privacy Policy

This Privacy Policy explains how TECHZOQ (Pvt) Ltd, operating as TECHZOQ, collects, uses, stores, shares, secures, and otherwise processes personal information when you visit our website, submit inquiries, purchase services, use our software platforms, enroll in training programs, interact with our APIs, or communicate with us through email, phone, SMS, or WhatsApp.

This Policy is intended to support clear user notice, Meta Business verification expectations, app distribution privacy disclosures, and practical compliance with applicable Pakistani law and international privacy standards where relevant. It covers individual users and business representatives alike.

Where TECHZOQ provides development or platform services to a business client and processes data strictly on that client's behalf, the client's own privacy disclosures may also apply. In such cases, TECHZOQ may act as a service provider, processor, or technical operator depending on the nature of the engagement.

2.1 Personal Information

• name, email address, phone number, and contact details
• business name, designation, address, and role information
• profile image or avatar where optionally provided
• CNIC or government identification details only where legally required for KYC, high-trust verification, tax handling, or commercial onboarding
• billing and invoicing details, including company tax information where needed for commercial transactions

2.2 Usage and Device Data

• IP address, browser type, operating system, device information, and approximate geographic region
• pages visited, page timings, button clicks, referrer URLs, and navigation paths
• session metadata, log data, diagnostics, and performance information
• cookies, local storage signals, and similar technologies used to improve site performance and analytics

2.3 Communication Data

• email correspondence and support tickets
• WhatsApp Business messages, including sent and received communication history where retained in our business systems
• SMS communication records and delivery state where available
• call or consultation scheduling information

2.4 Training Program Data

• educational background and program application details
• course enrollment, progress, assignment submissions, and assessment scores
• attendance, certification, and student support records

2.5 Payment and Transaction Information

Where you make a payment, we may receive transaction references, payment status, invoice metadata, or masked payment details from banks and payment processors. We generally do not store full card details on TECHZOQ systems when those payments are processed by third-party providers.

• directly from you when you fill out forms, request a quote, apply for a course, register an account, or contact us
• automatically when you browse our website or use our software through logs, cookies, and analytics technologies
• through payment, authentication, messaging, hosting, analytics, and communication providers that support our business operations
• through business clients or referral channels where a client or authorized representative engages us on your behalf

We aim to collect only the information reasonably necessary for the specific service or interaction. If we require additional information for legal or regulatory reasons, we will state that at the point of collection where practical.

• to provide, operate, maintain, and improve our website, software platforms, APIs, and training services
• to respond to inquiries, quote requests, support tickets, and account-related requests
• to manage accounts, invoices, subscriptions, and project delivery
• to deliver training content, assessments, progress tracking, and certificates
• to send service messages, OTPs, reminders, notifications, and support responses
• to monitor product usage, security events, fraud risk, abuse, and performance issues
• to comply with legal, regulatory, tax, and audit obligations
• to evaluate service demand, lead quality, campaign performance, and product adoption using aggregated or identifiable data as appropriate
• to send business updates or marketing communications where you have consented or where another lawful basis applies

Where GDPR or comparable privacy rules apply, we rely on one or more lawful bases for processing personal data. These bases may also help structure our practices for other users even when GDPR does not directly apply.

• consent, where you have clearly agreed to a specific use such as optional marketing, selected analytics tools, or certain messaging flows
• contract, where processing is necessary to provide a requested product, service, subscription, consultation, project, or training program
• legitimate interests, where processing is reasonably necessary for security, support, service improvement, fraud prevention, analytics, and business operations, balanced against your rights
• legal obligation, where we must comply with tax, accounting, regulatory, court, law enforcement, or recordkeeping requirements

TECHZOQ uses WhatsApp Business API and related Meta business messaging infrastructure to send and receive service communications. This section is intended to provide clear and specific notice regarding our WhatsApp use, consent practices, message categories, data handling, and opt-out mechanisms.

6.1 Why We Use WhatsApp

• OTPs and verification codes
• transactional notifications and order confirmations
• service or account alerts
• appointment reminders, session reminders, and onboarding updates
• customer support follow-ups and issue resolution messages
• approved business or operational notifications requested by users or clients

6.2 Consent and Opt-In

We seek explicit opt-in consent before sending WhatsApp communications where consent is required by law, provider policy, or the nature of the message. Opt-in may be captured through website forms, course applications, project onboarding workflows, checkout flows, CRM forms, or other clear affirmative actions. We maintain records of consent where reasonably required for audit and compliance.

6.3 Opt-Out

You may opt out of non-essential WhatsApp communications at any time by replying STOP, by asking our team to stop via the same conversation, or by contacting privacy@techzoq.com or support@techzoq.com. Once an opt-out is registered, we will stop non-essential WhatsApp messages to the extent required by law and platform rules. Essential account, security, or legally required communications may be sent through another channel if necessary.

6.4 Meta and WhatsApp Processing

When you communicate with us through WhatsApp, data may also be processed by Meta Platforms and WhatsApp under their own policies and platform terms. This may include account identifiers, message metadata, routing information, device details, and service logs. Data shared with Meta is governed by Meta and WhatsApp policies, including the WhatsApp Privacy Policy available at https://www.whatsapp.com/legal/privacy-policy.

6.5 Message Content and Third Parties

WhatsApp states that supported message flows are encrypted end-to-end. However, business communications may still be visible to authorized TECHZOQ team members who manage support, delivery, operations, or customer success workflows. We do not sell WhatsApp message content and we do not share message content with unrelated third parties for their independent marketing use. We may use service providers to transmit, route, store, or support WhatsApp communications on our behalf under confidentiality and operational controls.

6.6 Meta Policy Compliance

TECHZOQ aims to comply with Meta's WhatsApp Business Messaging Policy, business platform rules, and anti-spam expectations. We do not intentionally use WhatsApp for unsolicited bulk spam, misleading claims, deceptive marketing, or prohibited categories in violation of applicable provider policies.

We may communicate with you through email and SMS for transactional, support, security, account, billing, educational, and business development purposes. Promotional communications are subject to applicable notice, consent, and opt-out requirements. You can opt out of non-essential marketing messages using unsubscribe instructions or by contacting us directly.

Our website and applications may use cookies, local storage, pixels, and similar technologies to support functionality, remember preferences, secure sessions, measure traffic, understand engagement, and improve user experience.

• essential technologies required for secure login, routing, and core site behavior
• analytics technologies such as Google Analytics 4 and Microsoft Clarity to understand aggregate site usage and session behavior
• preference storage to remember selections or user state where appropriate

You can manage some cookie behavior through browser settings or device controls. Disabling cookies may affect certain site features or login functionality.

We do not sell personal information. We may share personal information only where necessary, appropriate, and legally supportable for service delivery, compliance, or business operations.

• with hosting, infrastructure, communication, analytics, payment, and authentication providers that support our operations
• with business partners or subcontractors acting under confidentiality and service delivery obligations
• with auditors, legal advisers, insurers, tax advisers, or regulators as necessary
• with law enforcement, courts, or authorities where legally required or where necessary to protect rights, users, or systems
• with a successor entity in connection with merger, restructuring, acquisition, or sale of assets

The providers we use may change over time, but our stack may include categories such as Meta Platforms and WhatsApp Business, JazzCash, EasyPaisa, Stripe, AWS, Google Cloud, DigitalOcean, SendGrid, Resend, AWS SES, Eocean, Jazz, Telenor, Google Analytics 4, Microsoft Clarity, Google OAuth, and Apple Sign-In.

These providers may process information under their own legal terms or as our service providers depending on the integration. We evaluate providers based on functionality, security, and operational fit, but we do not control the independent policies of third-party platforms.

Because our infrastructure, vendors, and business tools may operate in multiple jurisdictions, your information may be processed or stored outside Pakistan. Where cross-border data handling occurs, we take commercially reasonable steps to ensure appropriate contractual, technical, and organizational safeguards consistent with the sensitivity of the data and the service context.

We retain information only as long as reasonably necessary for the purpose for which it was collected, including for service delivery, audit, security, dispute handling, compliance, and legal defense. Retention periods vary by data type.

• account and profile data: for the life of the account and a reasonable period afterward
• project, support, and commercial records: for the contract lifecycle and relevant limitation periods
• tax, invoice, and accounting records: typically up to 7 years or longer where legally required
• training records and certification data: for the program lifecycle and thereafter to support verification
• communication logs: usually up to 2 years, unless a longer period is necessary for support, disputes, or compliance
• KYC or compliance documents: only for the period legally required or operationally necessary for the specific obligation

TECHZOQ uses reasonable technical and organizational safeguards appropriate to the nature of the information and the service context. These measures may include role-based access controls, authentication controls, encryption in transit, managed cloud infrastructure, logging, monitoring, backups, secure development practices, and vendor security review.

No online platform or transmission method can be guaranteed completely secure. If we become aware of a material security incident affecting personal information under our control, we will respond based on the facts, severity, applicable law, and our contractual obligations.

Depending on your location and the nature of our relationship with you, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding certain personal information. You may also withdraw consent where consent is the basis of processing.

We may need to verify identity before fulfilling a request, and we may refuse or limit a request where permitted by law, including where data must be retained for tax, security, fraud prevention, legal claims, or contractual obligations.

TECHZOQ's commercial services are generally intended for adults and business representatives. For general policy purposes, we treat the Services as intended for persons 18 years of age or older unless a specific training arrangement lawfully supports a younger participant with proper authorization and notice. We do not knowingly collect personal information from children in violation of applicable law.

Where permitted by law, we may send newsletters, service updates, event announcements, product releases, or marketing communications by email, SMS, WhatsApp, or in-app notification. You may opt out of non-essential marketing communications using the unsubscribe mechanism, reply instructions, or direct contact methods we provide. Opting out of marketing does not prevent us from sending essential security, transactional, or legal communications.

We may use limited automated processing for spam detection, fraud signals, security monitoring, traffic analysis, message routing, or operational prioritization. We do not generally rely on solely automated decision-making that produces legal or similarly significant effects on individuals without appropriate human involvement. If a specific product introduces such a workflow, we will provide additional notice where required.

We may update this Privacy Policy from time to time to reflect legal developments, service changes, infrastructure changes, new vendors, or operational improvements. When material changes are made, we will update the Last Updated date and may provide additional notice through the website, application interface, or direct communication where appropriate.

For privacy questions, complaints, data rights requests, or security concerns relating to personal information, contact TECHZOQ at privacy@techzoq.com or support@techzoq.com. Legal notices may be directed to legal@techzoq.com.

This Privacy Policy is governed by the laws of Pakistan and is intended to operate consistently with applicable legal obligations including the Prevention of Electronic Crimes Act, 2016, evolving personal data protection standards in Pakistan, relevant contractual obligations, and international obligations where they apply to the specific service or user relationship.

If you have a privacy complaint, contact us first so we can attempt to resolve it in good faith. If a dispute cannot be resolved informally, it may be handled according to the governing contract, applicable law, or the courts or regulatory authorities that have jurisdiction over the issue.

Effective Date: May 19, 2026. Last Updated: May 19, 2026.